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If you are using a WhatsApp business account, it is possible to set up an auto-reply for your incoming messages following the guidelines below.
1. Start by opening the options in your WhatsApp Business account.
2. Select "Settings"
3. Select "Business tools"
4. Select "Away message"
5. Select "Send away message" (1), this will then show green
6. Add your away message text (2), text examples can be found below
7. Select "Save"
Your auto-reply message will is now active.
Text sample:
Dear Patient. For a quicker response and to help keep your health data secure, please use our online platform at certific.ie. WhatsApp messages may take up to 7 days to reply. Kind regards,
All images are for illustration purposes only, no personal data is used.
Please contact our customer support team here, should you need any further assistance.