Do you offer training for my team?
The system has been designed to be intuitive, eliminating the need for training, however we will provide an onboarding manual. In addition, your personal account manager and our customer support team are always available should you or your team need extra help.
Do I need to invest in new equipment or install new software?
No, the entire service is web-based. You don't need to install anything on your computer nor invest in expensive software.
I am a Doctor at 2 different GP practices. Can I still use Certific?
Yes. If both practices are using the Certific platform, once logged in, you will have the option to simply switch clinics.
How long does the onboarding process take?
From receipt of the signed contracts and patient lists, we can have you onboarded and ready to go in as little as 1 working day.
In which languages is Certific’s platform available?
Currently, Certific can be only be used in English, however this may change in the future based on demand.
Can all patients use Certific’s platform?
Once your clinic is registered with Certific, only patients on your patient list are able to contact you using Certific.
What can I do to encourage patients to use the platform?
As part of our services, Certific will assist you in creating and implementing referral messaging for your website, information pages, and automated voicemail systems.
How do patients see GP responses?
The patient will receive an email notification if the doctor responds or closes his or her appeal. Due to security reasons, the answer is not included in the email, so the patient must log in again to view the answer.
Please contact our customer support team here, should you need any further assistance.