Is this service available 24 hours a day?
You can submit your e-request to your medical centre via Certific's platform 24/7, however your medical centre will only respond during their working hours.
Can I use this service whilst travelling abroad?
The Certific platform is a web-based platform that can be accessed whenever you have an Internet connection and a web browser, including while travelling abroad.
How long will it take to receive a reply from my doctor?
Your medical centre will reply as soon as possible within the working hours of the practice.
If you need urgent help, you can call 112 or 999 or go to the nearest emergency department.
Can I make a request for someone else?
You can make a request for a person you legally care for. Log in with your own ID and select "The query is for someone else". You will then be redirected so that you can provide information about your child, spouse or relative.
Can I request a sick note?
Yes, it is possible to request a sick note when submitting your e-contact.
Can I request a prescription?
Yes. Please choose the prescription option and have your medication details on hand to complete the request.
I would like to delete my data. How can I do that?
To delete your data, please contact your medical centre. Your medical centre is responsible for ensuring the security and confidentiality of your information.
Can I submit a query if I am not registered as a patient?
It is only possible to use this service if your medical centre is using Certific and you are a registered patient.
If you are not yet registered to a medical centre, please contact the medical centre directly to register as a new patient.
I have not received the confirmation code required to log in.
Please check your Spam folder. If you cannot find it there either, please contact us here.
I am unable to log in.
Please contact our Customer Support Team here. Remember to include as many details as possible, such as screenshots or error messages that may appear.
Please contact our customer support team here, should you need any further assistance.