You will receive an email notification when your doctor replies. Remember to always check your spam folder.
- Should the email be in your spam folder, please add the email address to your contacts and mark as "Not Spam" to avoid this in the future.
- No medical information will be included in the email, to see the doctor's reply you will need to log back into your Certific account.
Once you have logged in to your Certific account, your home page will show the history of your queries.
To view more information about a particular query, click the arrow.
If your medical centre has not yet responded to your query, it is not possible to add any additional information until your medical centre send a response.
If your medical centre is awaiting a response, you will have the option to reply(1) or to close the query(2) if you need no further information.
If your query has been closed, yet you need to contact your medical centre again, you will need to start a new query.
All images are for illustration purposes only, no personal data is used.
Please contact our customer support team here, should you need any further assistance.